Last Updated:
17 August 2026
01
Booking & Appointments
Appointments should be booked in advance.
By submitting a booking request, you agree
to provide accurate contact information and
to attend at the agreed date and time.
Please provide correct contact details
when making your booking.
Appointment availability is subject
to the schedule of the business.
A booking is considered confirmed only
once confirmation has been received.
02
Cancellation Policy
We understand that plans can change.
If you need to cancel your appointment,
please contact us as early as possible.
Current Booking Notice
Cancellations should be made at least
24 hours before the scheduled appointment.
Failure to meet the required notice period
may result in a non-refundable deposit of
50%.
This cancellation requirement is stated
on the treatment booking information currently
published by the business.
03
Payments & Deposits
Treatment prices are displayed on the
relevant service or booking page and may
vary according to the selected treatment,
therapist, duration or package.
01
Treatment Price
The applicable price should be
confirmed at the time of booking.
02
Deposits
Where a deposit is required,
its amount and payment conditions
should be confirmed during booking.
04
Late Arrivals
Please arrive with enough time to prepare
for your treatment. Arriving late may reduce
the available treatment time because the
appointment must normally finish at the
scheduled time.
Please aim to arrive a few minutes
before your appointment.
Late arrival does not necessarily extend
the scheduled appointment.
Please contact us if you expect to be late.
05
Treatment Policy
Treatments are provided according to the
selected service and the information supplied
by the client. Please communicate any relevant
preferences or concerns to your therapist
before treatment begins.
Please inform the therapist of any
relevant physical limitations.
Please inform the therapist if you are
pregnant or have any condition that may
affect your treatment.
The therapist may modify or decline
a treatment where continuing would
be inappropriate or unsafe.
06
Client Conduct
We aim to provide a calm, professional and
respectful environment for every client
and member of our team.
Clients are expected to treat staff
respectfully.
Inappropriate, abusive or threatening
behaviour will not be accepted.
The business reserves the right to
refuse or end a treatment where
conduct is inappropriate.
07
Liability
Clients should provide accurate and relevant
information before treatment. The business
should be informed of any medical, physical
or other circumstances that may affect the
suitability of a treatment.
These Terms & Conditions do not replace
professional medical advice. Where you are
uncertain whether a treatment is suitable
for you, please seek appropriate professional
advice before booking.
08
Privacy & Personal Information
Information supplied when making an enquiry
or appointment should be used only for the
purposes associated with providing and
managing the requested service, subject to
the business's applicable privacy policy
and legal obligations.
Please provide accurate information.
Do not submit unnecessary sensitive
information through general enquiry forms.
For detailed data-processing information,
refer to the website's Privacy Policy.
09
General Information
We reserve the right to update these Terms &
Conditions when necessary. The version
published on this website should be checked
before making a new booking.
If you have any questions about these terms,
please contact us before confirming your
appointment.
